Ordering and delivery

Standard delivery service by GLS (free above €100), delivered within 3 to 5 working days.
Daytime delivery Monday to Friday.

Please note

Our aim is to deliver within the times mentioned above, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to local carrier holidays.

  • We will not be able to change the delivery address of orders following order confirmation.
  • If no one is present at the delivery address to accept delivery of the products, the carrier will leave a delivery notice in your letterbox.
  • Ownership and risk of loss of your products will pass to you when you take possession of them.
  • All products are shipped from Belgium.

For technical reasons, it is not possible to change the delivery address or cancel an order placed on our site.

Please contact us via the form, and we’ll see what we can do manually in the logistics flow to help you.

We deliver only within the European Community, in : Austria, Belgium, France, Finland, Germany, Netherlands, Italy, Luxembourg, Portugal, Spain, Sweden, Lithuania. Denmark, Slovakia, Czech Republic, Croatia, Poland, Hungary, Slovenia, Greece, Bulgaria, Romania, Estonia, Latvia.

Please note that shipping costs vary according to the country of delivery.

We do not deliver to: United Kingdom, British Overseas Territories, Channel Islands, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands, P.O. Boxes.


We accept the following methods of payment:

  • MasterCard
  • Visa
  • Google Pay

In order to respect our commitment to deliver your order as quickly as possible, we cannot cancel or exchange an order that has been validated.

Please contact our customer service via the Contact form.

A discount code is valid for a limited period of time. Orders must be placed before 11:59 pm on the last day of validity. In most cases, it cannot be combined with other offers, promotions or discounts.

Please enter your discount code in your shopping cart. The discount will be applied directly and automatically.

Please contact us for the status of your order at contact@aube-collection.com.

Return and exchange policy

Returns from European Union countries are free of charge. You have 14 days after receipt of your order to return the product for a refund. The procedure only concerns products purchased online on the AUBE platform.

Upon receipt of the return and after validation of the good condition of the item, AUBE will reimburse the amount of the item by the same means of payment used for the purchase (delivery charges paid at the time of order will not be reimbursed).
The returned product must be unused and in its original packaging with its label.
AUBE reserves the right to refuse any return that does not meet these conditions.
Think responsibly, at AUBE we encourage you to make the right choice the first time to avoid any return procedure and impact on the environment.

To return an item purchased in a shop, please contact the shop where you made your purchase.

To make an exchange, please follow the returns procedure and place a new order for the desired product.

The procedure only concerns products purchased online on the AUBE platform.

Returns of items purchased online will not be accepted in store and vice versa.

  1. Please use the Contact form on the website or send an email to contact@aube-collection.com.
  2. Mention your order number and the reason for the return.
  3. We will email you a pre-paid return label.
  4. Print the return label.
  5. Pack the item(s) in the original packaging or carton. Stick the return label on the carton, making sure that the original label is well covered.
  6. Depending on the country, GLS will collect the parcel or you will have to drop it off at the nearest GLS relay point. We’ll let you know what applies to you.
  7. Upon receipt of the returned products, they will be processed by our teams. After validation, the refund will then be made (delivery charges paid at the time of order will not be refunded).
  8. Please note that the return process may take up to 14 days.

If you have any questions, please contact us via the Contact form.

If your return complies with all the conditions after inspection, we will refund the purchase price (delivery charges paid at the time of ordering will not be refunded) within 14 days. The refund will be made by the same means of payment used for your purchase.

The warranty

AUBE products are covered by a 2-year legal warranty from the date of purchase, provided they have been used under normal conditions and in accordance with their intended use. Products damaged by wear and tear are not considered defective.

The warranty covers products said to be ‘faulty’ due to a manufacturing defect.

Before returning any product, please contact our customer service department at the following address: contact@aube-collection.com

Please attach proof of purchase and photos of your defective product to your message. If the defect is validated by our teams and the 2-year warranty period after the date of purchase is respected, you can return the product. We will repair or exchange it. In the event that the product is no longer in stock, we will proceed with the refund.

If the item was purchased in a store, please contact the store where you made your purchase.

Product care

Clean the fabric with a soft, slightly damp cloth. You can use a little PH-neutral soap. Do not use detergents. Do not machine-wash your bag.

Let your product air dry. Do not use the tumble dryer. Do not place your product near a radiator or in direct sunlight.

I have another question

Please contact us using this form.