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Return and exchange policy

Returns are free of charge.

You have 14 days after receipt of your order to return the product for a refund. Returns within Europe are free of charge. The procedure only concerns products purchased online on the AUBE platform.

Upon receipt of the return and after validation of the good condition of the item, AUBE will reimburse the amount of the item by the same means of payment used for the purchase (delivery charges paid at the time of order will not be reimbursed).

The returned product must be unused and in its original packaging with its label.

AUBE reserves the right to refuse any return that does not meet these conditions.

Think responsibly, at AUBE we encourage you to make the right choice the first time to avoid any return procedure and impact on the environment.

To return an item purchased in a shop, please contact the shop where you made your purchase.

To make an exchange, please follow the returns procedure and place a new order for the desired product.

How to return an item.

The procedure only concerns products purchased online on the AUBE platform.

Returns of items purchased online will not be accepted in store and vice versa.

  1. Please use the Contact form on the website or send an email to
  2. Mention your order number and the reason for the return.
  3. We will email you a pre-paid return label.
  4. Print the return label.
  5. Pack the item(s) in the original packaging or carton. Stick on the return label, making sure that the original label is well covered.
  6. Drop off the parcel at the nearest DHL point. Once the product has been scanned, you’ll receive confirmation of shipment by email, together with a tracking number.
  7. Upon receipt of the returned products, they will be processed by our teams. After validation, the refund will be processed. Please note that the return process may take up to 14 days.

Please note that returns from France are currently not possible with DHL. Another service provider will be used. The procedure described above is identical.
If you have any questions, please contact us via the Contact form.